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Terms & Conditions That Protect Your Account

When you open an account with us, you enter into a clear agreement about how your wallet works, how withdrawals are verified, and what happens if a dispute…

Account verification rulesWithdrawal and deposit termsDispute resolution process
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oxplay Terms & Conditions That Protect Your Account
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How to Get Help With Our Terms

If you have a question about how our terms apply to your account, or if you disagree with a withdrawal decision or account action, reach out directly. Our support team is trained to explain exactly why a rule was applied and how to resolve it. We keep records of all conversations so you can always refer back to what we told you.

Team online

Live Chat

Open your account and select Support in the menu. Average response time is under 3 minutes during operating hours.

Email Support

Send a detailed message to our support inbox; we reply within 24 hours with a full explanation and next steps.

Account Messages

All official term updates, withdrawal decisions and disputes are logged in your account message centre for your record.

HOW WE KEEP IT FAIR

Data, Security and Your Account Rights

Your account data — payment details, identity documents, transaction history — is encrypted and held on secure servers.

Encryption & Storage

All account logins use HTTPS encryption. Your payment details are tokenized and never stored in readable form on our systems.

Data Access & Portability

Request a full copy of your account history and personal data anytime through support. We'll send it as a structured file within 7 days.

Account Deletion

Close your account permanently through settings or ask support. We retain transaction records for 7 years for compliance, but purge personal details within 30 days.

Payment & Withdrawal Verification

Before releasing funds, we verify your identity and payment method to prevent fraud and money-laundering. This is a legal requirement, not optional.

Dispute & Chargeback

If you dispute a transaction or file a chargeback, we'll investigate and respond within 10 business days with evidence and our decision.

Contact & Changes

Update your email, phone or address anytime from your account settings. If you believe a term is unfair, contact support with your concern.

Your Terms & Conditions Questions Answered

Below are the questions we hear most often about how our terms work in practice. If your question isn't here, ask our support team — they'll walk you through it.

We'll send you an explanation via email and account message within 24 hours. If you believe the decision was wrong, you can dispute it through support. We review disputes within 5 business days and may reinstate your account if the concern is resolved.

Deposits via DANA, OVO, GoPay and QRIS are usually available in your balance within seconds. Withdrawals require identity verification, which typically takes one business day. Bonus funds may have play-through conditions that must be met before withdrawal is allowed.

We'll send you a message explaining why — usually because verification documents were unclear or the payment method was no longer active. Resubmit your documents or update your payment details, then request the withdrawal again. We do not charge a fee for resubmissions.

We delete your personal information (name, address, payment details) within 30 days of account closure. Transaction records are kept for 7 years to comply with local financial regulations; they are encrypted and not linked to your account.

No. Your account is personal and non-transferable. Only you may log in and use it. If someone else tries to access your account, change your password immediately and contact support.

Report it to support with the date, amount and game or payment reference. We'll investigate within 10 business days. If an error is found, we'll correct your balance. If a chargeback was filed with your bank, we'll provide documentation to resolve it.

Core terms are the same across all devices. Access and eligibility depend on local law. If there's a conflict between a term and local regulation in Indonesia, local law applies. Ask support if you're unsure whether something is allowed where you are.

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