Reference

How We Protect Your Account & Payment Information

Your account on oxplay is private. We collect only the data you give us during registration and play — your name, email, payment details and game activity —…

Account data encryptedPayment details protectedNo third-party sharing without consent
oxplay How We Protect Your Account & Payment Information
REACH US ANYTIME

Privacy Questions & Data Requests

If you want to know what data we hold about you, or you want to correct it, delete it or download it, reach out to our support team. We respond to data-access requests within seven days. You can contact us by email, live chat or phone during business hours. All requests are treated confidentially.

Team online

Live Chat

Open the chat widget in your account lobby during play hours. Our team responds in minutes and can walk you through your data rights or help you update your privacy settings.

Email Support

Send your privacy inquiry to our support address. Include your account email and a clear description of what data you want to access, update or delete. We'll reply within seven working days.

Account Settings

Log into your oxplay account, go to Settings > Privacy & Data, and you can view your stored information, update your contact details or request a data export directly.

SECURITY & RETENTION

How Long We Keep Your Data & How We Protect It

We hold your account data for as long as your account is active. If you close your account, we keep records for five years to meet local legal and tax obligations.

Encryption & Servers

All data flows through encrypted channels. Our servers are located in secure data centres with redundancy. Payment gateways—DANA, OVO, GoPay, QRIS—use their own certified security, which we audit annually.

Access Control

Only oxplay staff with a direct need to process your account can view your data. Customer support staff see only what's necessary to help you. Internal access is logged and reviewed monthly for anomalies.

Retention Schedule

Active account data stays for the life of your account. Closed accounts are archived for five years for tax and dispute purposes. Betting history is retained for seven years to comply with financial reporting rules.

Breach Protocol

If we detect unauthorized access to your data, we notify you by email within 48 hours and tell you what happened. We'll guide you through password reset and account recovery steps immediately.

Third-Party Links

Our site links to game studios like Evolution Gaming and Pragmatic Play. Their privacy policies apply to data they collect. We don't control their practices, but we vet them before adding them to the platform.

Data Request Forms

You have the right to ask what data we hold, update it, delete it or get a copy. Submit a request through Settings > Privacy & Data or email support. We'll respond within seven days with a free report.

Privacy Policy — Frequently Asked

Below are answers to questions we hear from players in Indonesia about how oxplay handles your privacy, your rights and your data.

Yes. Log into your account, go to Settings > Privacy & Data and view your profile info, deposit history and game records. If you want a complete file, submit a data-access request through the same menu or email support. We'll send you a full copy within seven days, free of charge.

No. We do not sell or share your personal information with marketers, data brokers or unrelated services. We share data only with payment providers like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with law enforcement if we're legally required to.

Your payment details never reach oxplay's servers. When you choose DANA, OVO, GoPay or QRIS, you're redirected to the payment provider's secure page. They handle the transaction, and we receive only a confirmation. All payment records on your account are encrypted and stored securely.

Your account is marked as closed and play-access is removed immediately. We keep your data for five years to meet tax and legal obligations, then delete it. If you have an active withdrawal pending, we keep that record until the payout completes and clears.

Absolutely. Every email from oxplay has an 'unsubscribe' link at the bottom. Click it and you'll be removed from our mailing list within 24 hours. You can also manage email preferences in your account Settings > Notifications.

Yes, we use cookies to keep you logged in and remember your game preferences. They expire after 180 days of inactivity. You can delete cookies anytime from your browser settings, though you may need to log back in more often if you do.

If we detect unauthorized access, we notify you by email within 48 hours with details of what happened. We'll guide you to reset your password, enable two-factor authentication if available, and monitor your account for suspicious activity at no charge.